Showroom Manager

Sales & Commercial Performance

• Drive showroom sales performance against agreed targets, budgets, growth objectives, and comparable store performance.
• Lead daily performance discussions and morning huddles, setting clear sales priorities and daily targets.
• Monitor hourly, daily, weekly, and monthly individual and team performance.
• Coach the team to improve conversion, upselling, cross-selling, average basket value, and acquisition.
• Ensure calling lists are actioned daily to manage cancellations and returns in line with business thresholds.
• Monitor new account performance, pass rates, processed accounts, and average spend, implementing corrective action where required.
• Ensure full execution of monthly promotions, online deals, activations, and campaigns to maximize sales opportunities.
• Attend merchandising and promotional briefings and ensure correct in-store implementation, sign-off, and feedback submission.

Customer Experience

• Deliver a consistent, high-quality customer experience aligned to the homechoice brand promise.
• Ensure customers are informed of promotions, product features, ordering processes, delivery expectations, and after-sales support.
• Manage customer escalations professionally and timeously via approved internal channels.
• Ensure sufficient staffing, visibility, and engagement on the sales floor, particularly during peak trading periods.

People Leadership & Workforce Management

• Lead, motivate, and inspire a diverse showroom team to achieve individual and collective targets.
• Allocate clear performance expectations and monitor achievement against targets.
• Optimize staff scheduling and workforce planning to support peak trading periods and training requirements.
• Ensure leave, attendance, and schedules are managed and captured accurately on approved systems.
• Build capability through coaching, one-on-one engagement, and regular performance feedback.
• Recognize, reward, and address performance appropriately in line with company guidelines.

Training & Development

• Ensure all new employees’ complete induction, policy training, and required signoffs.
• Actively participate in and support all required training interventions, including in-store and formal programmes.
• Ensure training registers, confirmations, and feedback are completed and submitted timeously.
• Ensure staff schedules support attendance at required training and development initiatives.
• Conduct follow-up coaching and sign-off to embed learning and address skills gaps.

Operational Excellence & Store Standards

• Maintain high standards of visual merchandising, housekeeping, and showroom presentation always.
• Ensure promotions and visual changes are implemented accurately and signed off as required.
• Conduct daily floor walks to identify risks, gaps, and non-compliance, addressing these immediately.
• Implement and track action plans arising from store visits, audits, and performance reviews.
• Ensure all policies, procedures, and operational standards are adhered to and acknowledged by staff.

Financial Management & Expense Control

• Manage controllable expenses within approved budgets.
• Ensure accurate reconciliation and submission of expense documentation within required timeframes.
• Oversee cash handling, float management, reconciliations, and discrepancy management in line with policy.
• Investigate, manage, and escalate variances and discrepancies timeously.

Stock Management & Shrinkage Control

• Ensure compliance with all receiving storage, scanning, and stock movement processes.
• Monitor parcel tracking, ageing stock, collections, and follow-ups to prevent returns and losses.
• Ensure accurate weekly stock file updates and timeous movement of obsolete or liquidation stock.
• Maintain organized stockrooms in line with layout and identification standards to prevent damage.
• Manage floor, supplier, and delivery damages in line with approved processes.
• Prepare for and manage stock takes, ensuring accuracy, readiness, and shrinkage targets are achieved.

Compliance, Governance & Systems

• Ensure all employees are compliant with system access requirements and mandatory training prior to access being granted.
• Maintain accurate records, documentation, and signoffs required for audit and governance purposes.
• Ensure maintenance issues are logged and followed up via approved internal systems.
• Act as a role model for ethical conduct, accountability, and adherence to governance standards.